They say it takes a big man to admit a mistake, but over the
course of my life and my career, I’ve never felt particularly big when owning
up to an error. Certainly I’ve felt responsible enough to do so, and a
heartfelt apology is a good thing. But it does little to erase the mistake.
Owning up to a mistake is a necessary step, particularly
when the error reflects badly on someone. It should be part of a process not
only of acknowledging the wrong, but in establishing or re-establishing those steps
needed to ensure it is not repeated, toward restoring credibility.
